Privacy policy

Verdelle Herbs operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Verdelle Herbs is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Payment information including payment method, transaction details, payment confirmation, and other information required to process your order. Payment information may be securely processed by our payment providers.

  • Account information including your username, password, preferences, and settings, where applicable.

  • Transaction information including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including information you provide when contacting our customer support team.

  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use our Services, place an order, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services including from your device when you use our website, and through cookies and similar technologies.

  • From our service providers including when we engage them to provide technology, payment processing, analytics, customer support, shipping, or other services on our behalf.

  • From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide our Services, process payments, fulfill orders, arrange shipping, process returns and exchanges, provide customer support, remember your preferences, manage accounts, and improve our Services.

  • Marketing and Advertising. Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including sending marketing communications by email or text message and displaying advertisements for our products or services.

  • Security and Fraud Prevention. We may use your personal information to authenticate accounts, provide a secure shopping experience, detect and prevent fraudulent or unauthorized activity, investigate potential misuse, and protect our Services and customers.

  • Communicating With You. We use your personal information to provide customer support, respond to questions, communicate with you about orders and Services, and maintain our business relationship with you.

  • Legal Reasons. We may use or disclose personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our terms and policies, or protect our rights, Services, customers, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy.

These circumstances may include:

  • Service Providers. We may share information with Shopify, vendors, and other third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • Marketing and Advertising Partners. We may work with business and marketing partners to provide marketing services and advertisements. Depending on where you reside, you may have rights to control certain types of targeted advertising or marketing based on your online activity.

  • At Your Direction or With Your Consent. We may disclose information when you request or authorize us to do so, such as when you use social media features or other integrations.

  • Business Operations. We may share information with affiliates or within our corporate group where applicable.

  • Legal and Business Transactions. We may disclose information in connection with a merger, acquisition, sale of assets, bankruptcy, legal proceedings, government requests, or other lawful business or legal requirements.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve its services.

Information you submit through our Services may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.

Shopify may also process information obtained from your interactions with our store and its services to provide, protect, grow, and improve its services.

To learn more about how Shopify handles personal information and applicable privacy rights, please review Shopify's privacy information and privacy portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our Services, and support marketing and advertising activities.

You may be able to control or disable certain cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Websites and Links

Our Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other applicable terms.

We are not responsible for the privacy, security, content, accuracy, completeness, or reliability of third-party websites.

Information you provide on public or semi-public third-party platforms may be visible to other users of those platforms according to their own policies and settings.

Children's Data

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children under the applicable age of majority in the relevant jurisdiction.

If you believe that a child has provided us with personal information, please contact us using the information below so that we can review the request and take appropriate action.

Security and Retention of Your Information

We use reasonable administrative, technical, and organizational measures designed to protect your personal information.

However, no security measure or method of transmitting information over the internet can be guaranteed to be completely secure.

How long we retain your personal information depends on factors including whether we need the information to provide Services, maintain business records, comply with legal obligations, resolve disputes, or enforce applicable agreements.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.

  • Right to Delete. You may have a right to request deletion of certain personal information.

  • Right to Correct. You may have a right to request correction of inaccurate information.

  • Right to Portability. You may have a right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another service.

  • Managing Communication Preferences. You may opt out of promotional emails or messages by using the unsubscribe option included in those communications.

These rights are subject to applicable laws, exceptions, and verification requirements.

You may contact us using the information below to exercise applicable privacy rights.

Marketing Preferences

If you receive promotional communications from us, you may unsubscribe at any time using the unsubscribe option included in the communication.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your orders, account, transactions, or Services.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to contact or lodge a complaint with the applicable data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, and processed outside the country where you live.

Where required by applicable law, we use appropriate safeguards and recognized mechanisms for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update this Privacy Policy and revise the "Last updated" date displayed at the beginning of this page.

Contact

If you have any questions about our privacy practices, this Privacy Policy, or your applicable privacy rights, please contact us:

Email: safwanghani9@gmail.com

WhatsApp: +92 371 1874889

Address: 17-D/5, Model Town, Karachi, Pakistan