Refund policy
We want you to have a straightforward shopping experience. If you are not satisfied with your purchase or experience an issue with your order, please contact our support team.
Return Period
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact our support team before sending the product back and provide your order number or proof of purchase.
Items sent back without first contacting us may not be accepted.
Return Conditions
To be eligible for a return:
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The return request must be made within 30 days of receiving the order.
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You must provide proof of purchase or your order details.
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The product must meet the applicable return requirements described below.
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You must contact our support team and receive return instructions before sending the item back.
Damages and Issues
Please inspect your order when you receive it.
If your item is defective, damaged, or you received the wrong product, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
Please include your order number and, where applicable, photographs showing the issue.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
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Opened or used personal-care products where return is restricted for hygiene reasons.
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Items returned after the applicable 30-day return period.
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Gift cards.
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Products specifically identified as non-returnable at the time of purchase.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact our support team before returning it.
Where an exchange is approved, we will provide instructions for returning the original item and arranging the replacement.
European Union 14-Day Cooling-Off Period
Where applicable, customers in the European Union may have a statutory right to cancel or return an order within 14 days without providing a reason.
Any applicable statutory consumer rights will continue to apply regardless of the terms of this policy.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be processed using the original payment method where possible.
Please allow up to 10 business days for the refund to be processed after approval. Additional processing time may be required by your bank or payment provider.
If you have not received your approved refund after the applicable processing period, please contact us.
Return Shipping
Where a return is due to a defective, damaged, or incorrect item supplied by us, we will provide appropriate instructions regarding return shipping.
For other approved returns, return shipping costs may be the responsibility of the customer.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@verdelleherbs.com
WhatsApp: +92 371 1874889
Please include your order number whenever possible so we can assist you more efficiently.
Legal Rights
Nothing in this Refund Policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.